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ToHeal
ToHeal
ToHeal
ToHeal
Conversational guide for personalized symptom diagnosis and treatment
Conversational guide for personalized symptom diagnosis and treatment
Conversational guide for personalized symptom diagnosis and treatment
Conversational guide for personalized symptom diagnosis and treatment
Introduction
Introduction
ToHeal is a conversational mobile design application that develops a better understanding of traditional Chinese medicine, with a Lean UX design process to define the problem and create an MVP product. I’ve also challenged myself to incorporate technology in this project.
ToHeal is a conversational mobile design application that develops a better understanding of traditional Chinese medicine, with a Lean UX design process to define the problem and create an MVP product. I’ve also challenged myself to incorporate technology in this project.
PROJECT TYPE
MSc coursework project
TIMELINE
Sep 2022 - Jan 2023 (4 months)
TOOL
Figma, Miro
Problem Discovery
Problem Discovery
Customers doubt the effectiveness and safety of TCM
Customers doubt the effectiveness and safety of TCM
Based on the primary research findings, TCM was the alternative treatment method. However, many still need more reliable resources and ways to try TCM.
Based on the primary research findings, TCM was the alternative treatment method. However, many still need more reliable resources and ways to try TCM.
Process Overview
Process Overview
User Research
User Research
IDENTIFYING THE PROBLEM
IDENTIFYING THE PROBLEM
Interviewed 4 respondents about the challenges they encountered and reasons for trying TCM treatment
Interviewed 4 respondents about the challenges they encountered and reasons for trying TCM treatment
I conducted 4 semi-structured interviews to understand their experience with using TCM and the challenges they face when receiving TCM treatments.
I conducted 4 semi-structured interviews to understand their experience with using TCM and the challenges they face when receiving TCM treatments.
KEY INSIGHTS
KEY INSIGHTS
Key Insights from User Interviews on TCM: Accessibility, Aftercare Challenges, Initial Steps, and Adverse Effects
Key Insights from User Interviews on TCM: Accessibility, Aftercare Challenges, Initial Steps, and Adverse Effects
Mental Model
Mental Model
MENTAL MODAL TO UNDERSTAND THE APPOINTMENT PROCESS
MENTAL MODAL TO UNDERSTAND THE APPOINTMENT PROCESS
Identifying pain points & opportunities when users are going to their first TCM appointment into 4 main parts
Identifying pain points & opportunities when users are going to their first TCM appointment into 4 main parts
Grouping the process into four parts:
symptom checking
Searching for treatment methods
Booking appointments
Receiving after-care suggestions.
Grouping the process into four parts:
symptom checking
Searching for treatment methods
Booking appointments
Receiving after-care suggestions.
Mental model of first TCM appointment
Mental model of first TCM appointment
Hypothesis
Hypothesis
FORMULATING HYPOTHESIS
FORMULATING HYPOTHESIS
Formulating 4 hypotheses from the insights obtained from the interview and testing further in the testing stage
Formulating 4 hypotheses from the insights obtained from the interview and testing further in the testing stage
From the research stage, I've gathered insights that have formed hypotheses for MVP design, to be tested further in the next phase.
From the research stage, I've gathered insights that have formed hypotheses for MVP design, to be tested further in the next phase.
Wireframe
Wireframe
ITERATING FROM WIREFRAME
ITERATING FROM WIREFRAME
Refocusing on introduction to first-time users about the product and adding user profile
Refocusing on introduction to first-time users about the product and adding user profile
Before developing the final product, I invited 4 participants to test the overall flow and identify any major issues. I included the highest priority issues in the final design:
Before developing the final product, I invited 4 participants to test the overall flow and identify any major issues. I included the highest priority issues in the final design:
Adding onboarding screen
Adding onboarding screen
Options for using keyboard or voice recognition
Options for using keyboard or voice recognition
Adding a user profile to review past symptoms and history
Adding a user profile to review past symptoms and history
Design Preparation
Design Preparation
FLOW CHART
FLOW CHART
Mapping out the overall conversational flow and decision point
Mapping out the overall conversational flow and decision point
A flow chart is created based on user intent, with buttons and decision points added to illustrate the entire conversational flow in the chatbot.
A flow chart is created based on user intent, with buttons and decision points added to illustrate the entire conversational flow in the chatbot.
PHRASE MAP
PHRASE MAP
Implementing voice recognition for an enhanced tracking system
Implementing voice recognition for an enhanced tracking system
Voice recognition will be the primary method used for the tracking system functions. We have developed a phrase map based on potential user questions and their synonyms.
Voice recognition will be the primary method used for the tracking system functions. We have developed a phrase map based on potential user questions and their synonyms.
STYLE GUIDE
STYLE GUIDE
The overall style and colour scheme are designed to inspire confidence and trust in users.
The overall style and colour scheme are designed to inspire confidence and trust in users.
Final Design
Final Design
Symptoms Diagnosis
Symptoms Diagnosis
Users can diagnose their symptoms by chatting with the chatbot. It asks questions to identify symptoms and provides further suggestions.
Users can diagnose their symptoms by chatting with the chatbot. It asks questions to identify symptoms and provides further suggestions.
Track the symptoms
Track the symptoms
To learn more about lifestyle and dietary suggestions in TCM based on the interview results, users can track their symptoms and ask questions to understand TCM concepts better.
To learn more about lifestyle and dietary suggestions in TCM based on the interview results, users can track their symptoms and ask questions to understand TCM concepts better.
Book an appointment
Book an appointment
Interview participants found it difficult to find reliable TCM practitioners. The booking section suggests trustworthy practitioners and appropriate treatments.
Interview participants found it difficult to find reliable TCM practitioners. The booking section suggests trustworthy practitioners and appropriate treatments.
Check the body type
Check the body type
Understanding body type is crucial in TCM treatment. Users can take a test to identify their body type and receive dietary suggestions.
Understanding body type is crucial in TCM treatment. Users can take a test to identify their body type and receive dietary suggestions.
Track history
Track history
Users can view their record of the symptoms they have diagnosed and the information they checked from the user profile. They can look it up at any time.
Users can view their record of the symptoms they have diagnosed and the information they checked from the user profile. They can look it up at any time.
Testing
Testing
TESTING HYPOTHESIS AND ASSUMPTIONS
TESTING HYPOTHESIS AND ASSUMPTIONS
5 rounds of moderated tests to ensure the hypothesis is true and that the features increase users' understanding of TCM
5 rounds of moderated tests to ensure the hypothesis is true and that the features increase users' understanding of TCM
Users are assigned 5 main tasks to verify if the hypothesis set is true. A series of questions are posed after each test to indicate positive feedback, confirming that all the hypotheses are true.
Users are assigned 5 main tasks to verify if the hypothesis set is true. A series of questions are posed after each test to indicate positive feedback, confirming that all the hypotheses are true.
Project Takeaways
Project Takeaways
It’s fun to experiment with a new design approach
It’s fun to experiment with a new design approach
The Lean UX approach has transformed my project. Rapid iteration and user feedback helped me validate assumptions quickly and make informed design decisions.
The Lean UX approach has transformed my project. Rapid iteration and user feedback helped me validate assumptions quickly and make informed design decisions.
Great learning opportunities for conversational design
Great learning opportunities for conversational design
When creating a project with conversational design, there is a lot more to prepare. This includes writing a flow chart and searching for all the replacement words, which I need to dive into further to learn more about conversational design.
When creating a project with conversational design, there is a lot more to prepare. This includes writing a flow chart and searching for all the replacement words, which I need to dive into further to learn more about conversational design.
Thank you for reading
Thank you for reading
Thank you for reading
Thank you for reading
